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Privacy Policy

THE INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on our website via email or any forms you voluntarily fill out. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number(s)
  • Questions to assess your service needs
  • Comments and/or Opinions about Top Flight Heating & Air

THE WAY WE USE INFORMATION:

We use the information you provide about yourself to respond to your email contact or on-line form submittal.  We do not share the information with any outside parties. If you express interest in our services, we will add you to our mailing list automatically. Registered users may receive announcements from us about products, services, special offers, and newsletters.  Out of respect for the privacy of our users, you can easily unsubscribe at anytime (see How to Contact Us below). We will not re subscribe you if you have removed yourself from our list.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

WEBSITE ANALYTICS PRIVACY POLICY

This website uses analytics tools (such as Google Analytics, a web analytics service provided by Google, Inc., aka “Google”).  This information is then used to evaluate visitors′ use of the website by collecting anonymous statistics to compile statistical reports on website activity.

Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the analytics provider′s servers. Google and other analytics providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and other analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.  The Web Analytics providers used do not associate your IP address with any other data held by them. Neither Top Flight Heating & Air nor the Web Analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. Top Flight Heating & Air will not associate any data gathered from this site with any personally identifiable information from any other source.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above.

USE OF COOKIES AND SESSIONS

We use cookies and server sessions when you enter our educational tools. These scripted items are used only to personalize your experience. The script allows us to track your answers to questions and provide you a customized result at the end of the tool usage.  The cookie file is stored on your hard drive and can be deleted by you at any time. The session file is stored on our server. We do not retrieve or store any information from this file.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Update for SMS Communication

1. Data Collection and Usage

We collect personal information, including phone numbers, to provide SMS communication services for marketing, customer support, and updates regarding our products and services. By providing your phone number, you consent to receive text messages from us.

2. Consent to Receive SMS Messages

By submitting your phone number, you expressly consent to receive SMS text messages from us, including messages regarding your account, notifications, promotions, and other marketing communications. You can opt out of receiving these messages at any time by following the unsubscribe instructions provided in each message or by contacting us directly. By using our site or online services you also agree that communications that are required or necessary notifications, invoices, collection efforts, disclosures, or agreements that are sent electronically meet any legal requirements for “written” communications or notifications.

3. Sharing of Information

We will never sell your personal information. We may share your personal information, including your phone number, with third-party service providers to facilitate SMS communications on our behalf. These providers are contractually obligated to protect your data and use it solely for the purpose of delivering SMS services.

4. Security of Your Information

We take reasonable measures to protect your personal information, including your phone number, from unauthorized access, use, or disclosure. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information.

5. User Rights

You have the right to access, correct, or delete your personal information. If you wish to review, update, or delete your data, please contact us at 302-329-8003 or info@calltopflight.com

6. Message Frequency and Costs

The frequency of messages will vary based on your interactions with us. Standard messaging rates may apply, depending on your carrier and plan. You are responsible for any messaging or data charges incurred as a result of receiving SMS messages from us.

7. How to Opt Out

If you wish to stop receiving SMS messages from us, you may opt out at any time by replying “STOP” to any of our messages. You may also contact us at 302-329-8003 or info@calltopflight.com to request removal from our SMS list.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our SMS communications, please contact us at:

Top Flight

18113 Rd 255, Milton, Delaware, 19968

302-329-8003

info@calltopflight.com

NOTIFICATION OF CHANGES

If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page.  This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.

Nila W Taylor
Nila W Taylor
1739632667
Excellent service, timely, knowledgeable, honest and everyone is so very pleasant to work with... highly recommend.
Brian McLaughlin
Brian McLaughlin
1738792843
We can't not be happier with our first experience with Top Flight .Local company near our house .We did a yearly membership and now have piece of mind for our Hvac units .Kudos Top Flight !!!!!
John Collier
John Collier
1738779272
Great company even if they are named after a golf ball
Ian Magin
Ian Magin
1738018756
Called Top Flight as a new customer on one of the coldest days of the year. They got me scheduled quickly and were at my house before the quoted time. Their tech Tom did a great job diagnosing the issue and went above and beyond to get my heat back that day! Couldn't have been happier!
Sandy Sard
Sandy Sard
1737894086
Ryan came out to our house to give us a second opinion regarding our hvac system.. 2 times in the past 6 months our heat has gone out and the house is not even a year old as of yet.. gave the system a complete look over.. when warranty is up we will be contacting Ryan and his company to service our hearing and air conditioning.. You and your company have our trust! Thank you!
Eleanor Refsnider
Eleanor Refsnider
1737493357
Isaiah, the service technician was on time, courteous and very helpful. I will enjoy being a customer of Top Flight in the future.
No One
No One
1737326493
Brian Gourlay
Brian Gourlay
1736536654
Evan Lallier
Evan Lallier
1735843476
The technicians came when they said they would. They were polite and diagnosed the problem quickly. They made the repair when the needed part came in
Tricia Ecker
Tricia Ecker
1735734936
We called Top Flight on Christmas Eve expecting to wait a few days for service. The phone number went straight to a REAL person who was pleasant, friendly, and had someone at our house within 3.5hrs. Our technician was also friendly and knowledgeable. He made a thorough assessment of our system and fixed the issue in the expected time frame. I highly recommend Top Flight to anyone looking for service and will definitely be using them in the future!
Kevin Jester
Kevin Jester
1735587430
Steve Berlin
Steve Berlin
1735356080
Service was quick, courteous, and friendly. Not always easy to get things done quickly in LSD.
Chris Burkhart
Chris Burkhart
1735060861
Got our heater rolling again on Christmas Eve Day when it went out and we had a 40 degree house with family on the way in to town. Local, independent business that does great work.
Debra Queitsch
Debra Queitsch
1735033200
We have been a Top Flight client for several years now. Top Flight offers an excellent service plan and exceptional customer service. Their technicians are very knowledgeable, courteous and take their time explaining any issues they may see presently or in the future. No hard core selling. Service calls are always timely.Their automated system provides you with accurate information for your technicians arrival. More often than not, their trucks carry a great inventory of parts, should you need any replacement items during their visit. An honest company with ethical, dedicated employees.
Monique Palmer
Monique Palmer
1734984123
I called to schedule an appointment for a technician to come out. Ryan was able to come the same day, about 4hrs later. He was very professional super polite n knew what he was doing. I wasn't receiving any heat n he was able to determine what the issue was n resolve it. I couldn't be happier. Definitely recommend this company to anyone who's having any problems with HVAC system.
Donna Smith
Donna Smith
1734401707
Top Flight did an awesome job replacing my whole HVAC system, including duct work. Ryan did a very thorough initial inspection of my old unit which allowed him to make the best recommendations for the issues I was having. They were prompt, courteous and explained in detail everything they were doing during installation. Everything was cleaned up well after the job and I appreciate how quickly they were able to get me scheduled. I highly recommend Top Flight for any of your HVAC needs.
Daniel Webster
Daniel Webster
1734393180
On-time and professional.
Robert J Russell
Robert J Russell
1734103551
Isaiah was a pleasure to work with.Very courteous and professional. He explained everything in clear, understandable language.I would highly recommend Isaiah and Top Flight.
Vincent Griscavage
Vincent Griscavage
1733954963
Prompt, competent and professional. Shoe covers are a plus.
Belinda Kalomeris
Belinda Kalomeris
1733782335
Professional and knowledgeable heat and ac company. Family operated company with family oriented values. Top flight saved the day for me when the company I originally hired to install my new ac central unit took off without completing the job. Top flight stepped right in, corrected and finished the job just as the weather was heating up. They also have improved the way I heat my house. Best heat/ac company I have ever worked with while owning many homes throughout the years. Thank you Top Flight!
Joe Begendorf
Joe Begendorf
1733609551
Larry Daisey
Larry Daisey
1733582624
Technicians are friendly, knowledgeable and very thorough.
Nadine
Nadine
1733434914
Tyler and partner were amazing. Very professional and explained things so I could understand. Would recommend for HVAC services
Noelle Sylvanus
Noelle Sylvanus
1733399880
We have been using Top Flight for several years now. Ryan and his team have always gone above and beyond to make sure our system is running properly. They respond to any problems we have in a timely manner. They offer great customer service and are very professional. I have trust in their work. Rates have always been reasonable.
Carol Cunneen
Carol Cunneen
1733333426
Tyler arrived on time and did a thorough examination of the system. He was polite, professional and pleasant. He explained to me everything about the system I highly recommend this service.
Janet Brennan
Janet Brennan
1733265089
The other day, when temperatures were in the teens, I woke up to 54 degrees in my house. I went on line to look up HVAC services and saw that Top Flight had many excellent reviews. So I called them. A couple of hours later, Isaiah and Tyler came to my house. I have to say that it was one of the best experiences, if not the best, that I have ever had with a contractor or service person. They were here all day. Isaiah explained everything to me in detail and encouraged me to ask questions. He was so patient and so nice. Of course, they fixed the problem and gave me some good advice. He was very professional but easy going and well-informed. Also, the prices are very reasonable. I highly recommend this company.
Glenn Hodges
Glenn Hodges
1733182779
Isaac serviced my ductless system in my sun room. The system was heating but was inconsistent in response to temperature changes. Isaac cleaned the inside unit and that seems to have improved how it works. He was on time and worked professionally.
george donahue
george donahue
1733065023
Absolutely top notch. Technician found problem, explained what had to be done in detail. Exceptionally polite and courteous. If your looking for down to earth people, this is the place. No hassle whatsoever.
Wanda Steen
Wanda Steen
1733006338
We were going through a total nightmare trying to find a company to fix our HVAC system. We tried 3 different companies that took our money and left us with a system that would stop working within a month after they said it was fixed. Top flight found the problem the 1st time they looked at it. It's now been running for almost a year with no problems. Isiah and this company are the best. We highly recommend them. Thank you Top Flight.
Gillian Daniels
Gillian Daniels
1732804747
I Highly recommend Top Flight! I called for service at the beginning of the cooling season. Technician came on time, inspected and cleaned the main two heat exchanger zones, checked all the return filters, measured the temp at each supply output and then inspected and cleaned a mini split. He took his time but was really efficient, thorough, clean and knowledgeable. Had great air conditioning all summer! I signed up for their service plan and will be scheduling our heating/fall call after Thanksgiving.
John Zivkovich
John Zivkovich
1732740721
Top notch service from a first rate company- Ryan and his crews are honest and polite and very knowledgeable. We’ve been very happy with the work performed.
George Bock
George Bock
1732726145
Cleaned and rehabilitated my heater. They arrived on-time, two people worked on the unit, very nice and polite. They even showed me pictures of all the work they did on the unit.
Diane Acker
Diane Acker
1732714580
A used Top Flight Heating & Air to replace my furnace. I was very satisfied with their knowledge and professionalism. I now use them for all preventive maintenance on both my heating and air-conditioning units. Their prices are very reasonable, and they are quick to response to calls.
Gregg Goins
Gregg Goins
1732637386
Top Flight is a Great Company. We are very happy with there Professionalism and Courtesy. They always Call before And after they do their check up. Everyone we have had come to the house has been very Informative and Nice a d always ask if they can do anything else. So Nice
Michelle Phillips
Michelle Phillips
1732634351
Reliable, affordable, and on point! Had issues with my air conditioning for years, after spending thousands with multiple other companies, I found Top Flight! One visit and everything was working perfectly! The only company I'll trust with my heating and A/C needs! Highly recommended!Thank you for superb service!Michelle Phillips
Linda Egbert
Linda Egbert
1732590023
Ivory Hopkins
Ivory Hopkins
1732562738
I was very pleased with Top Flights' service. They installed Heating and Air Units in my church, Pilgrims Ministry of Deliverance, in Georgetown, Delaware.I needed service. They sent a serviceman named John. He got everything up and running. HAPPY CUSTOMER!Apostle Dr. Ivory Hopkins
Steph Staib
Steph Staib
1732290192
Top notch service! Professional and friendly staff.
Walter Plum
Walter Plum
1732227217
Great service from knowledgeable technicians.
Alex Cruz
Alex Cruz
1732043643
These guys are absolutely incredible. From the customer service to the technicians, everyone is friendly and goes above and beyond to help. I know when they come out, they’re going to do an amazing job and provide me with tips and tricks to get the most out of my unit.
Sheri Deeb
Sheri Deeb
1732040422
THE BEST!! If you live in lower Delaware you should be using Top Flight Heating & Air for all your needs!
C M
C M
1732028165
Exceptional service! Reliable, knowledgeable, professional and courteous. Would highly recommend!
Diane
Diane
1732024425
Top Flight is exactly that! Tyler Powell was the technician sent to maintain my very old furnace. He was professional, informative and personable! He let me know what to expect from the furnace and I was pleased with his evaluation. There was no upselling. He, with the owner Ryan, came up with 7 quotes for different brands and efficiencies of furnaces that I requested.The ladies in the office did everything they could to fit me in the schedule! I was so happy with their service and honesty!
Glenn Williams
Glenn Williams
1731962093
Excellent service
Julia Moore
Julia Moore
1731946127
Excellent service! Technician explained everything he was doing, and what I may need down the road as I have an older unit. I feel really great about signing up for the maintenance program!!!
Diana Lucas
Diana Lucas
1731945432
Shout out to Top Flight Heating snd Air Conditioning!! Same day appointment and work completed with excellent technician Tyler!! Hes the best!! Thank you so much for your timely assistance and knowledgability to diagnose and repair so promptly!!5 STARS Tyler!! Cant thank you enough!👍👍👍
Cathy Grosholz
Cathy Grosholz
1731878115
I have used this company for about 3 years now. Not only is their customer service excellent but so is their prompt service. Get the service plan, it’s well worth it. Have already recommended them to my friends who have also signed up. This company knows what they are doing!!
wayne waybright
wayne waybright
1731861647
I have Top Flight Heating & Air do my annual maintenance on both my central A/C inside the main house and the Mitsubishi A/C unit in our sunroom. Isaiah and Joey are really knowledgeable and listen to your needs. I had a severe attic condensation pipe break causing major ceiling repair in my living room. Isaiah found the leak and suggested redirecting it towards another area of the attic for a better flow to the outside. It has so far worked great. I'm very pleased dealing with Christina in the office. I highly recommend this company.
Barbara German
Barbara German
1731778548
Technician arrived on time and was thorough in his review of the system. We were only having routine maintenance done and we decided to go for the one year contract. My husband was happy so that’s good enough for me!
matt walter
matt walter
1731764059
michael colley was at our home today for our heater pm .he was extremely professional and courteous. He explained everything he was doing and did a great job. Also left our home spotless when he was done. he is an asset to your company and would have him do work in our home anytime.I'm a very happy customer of top flight and would recommend this company to anyone. p.s. with techs like michael your company will continue to grow. again an extremely happy customer.
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