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AFUE

Annual Fuel Utilization Efficiency. Indicated as a percentage, your furnace’s AFUE tells you how much energy is being converted to heat. For example, an AFUE of 90 means that 90% of the fuel is being used to warm your home, while the other 10% escapes as exhaust with the combustion gases.

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ADVANCED RECIPROCATING COMPRESSOR

Type of compressor that uses a more efficient process for compressing refrigerant for better cooling efficiency

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AIR HANDLER

The portion of your air conditioner or heating system that forces air through your home’s ductwork.

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BTU

British Thermal Unit. Used for both heating and cooling, BTU is a measure of the heat given off when fuel is combusted. Or for cooling, it’s a measure of heat extracted from your home. (One BTU is approximately equal to the heat given off by a wooden kitchen match.)

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BTUH

A British Thermal Unit (BTU) is the unit of heat required to raise 1 pound of water by 1 degree Fahrenheit. BTUH is British Thermal Units per Hour.

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BECKETT BURNER

A burner assembly within your oil furnace. This burner provides good combustion of heating oil.

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CFM

Stands for Cubic Feet per Minute. A measurement of airflow that indicates how many cubic feet of air pass by a stationary point in one minute. The higher the number, the more air is being forced through the system.

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CAPACITY

The ability of a heating or cooling system to heat or cool a given amount of space. For heating, this is usually expressed in BTUs. For cooling, it is usually given in tons.

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CARBON MONOXIDE

A colorless, odorless, highly poisonous gas produced when carbon-based fuels, such as natural gas, burns without sufficient air nearby.

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COMPRESSOR

Part of a split-system heat pump or air conditioner’s outdoor unit that controls the pressure applied to the refrigerant, necessary for taking in heat to warm your home with a heat pump or getting rid of heat to keep your home cool.

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CONDENSER COIL

Part of the outdoor portion of a split-system air conditioner or heat pump. By converting refrigerant that is in a gas form back to a liquid, the coil sends heat carried by the refrigerant to the outside.

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DB

Decibels (dB) are a unit measuring the intensity of noise.

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DAMPER

A type of “valve” used in duct work that opens or closes to control airflow. Used in zoning to control the amount of warm or cool air entering certain areas of your home.

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DOWNFLOW

A type of furnace that takes cool air from the top and blows warm air to the bottom-commonly used where furnaces must be located in a second-floor closet or utility area.

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DUCTWORK

Hollow pipes used to transfer air from the Air Handler to the air vents throughout your home. Ductwork is one of the most important components of a home heating and cooling system.

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EER

Energy Efficiency Ratings (EER) measure the efficiency with which a product uses energy to function. It is calcuated by dividing a product’s BTU output by its wattage.

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ELECTRONIC AIR CLEANER (EAC)

An electronic device that filters out large particles and contaminants in indoor air. It then electronically pulls out tiny particles that have been magnetized, such as viruses and bacteria, drawing them to a collector plate.

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ENERGY SAVER SWITCH

An energy-saver switch causes the air conditioner’s fan and compressor to cycle on and off together, reducing energy use.

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ENERGY STAR

Energy Star is a government-backed program helping businesses and individuals protect the environment through superior energy efficiency. Products with the Energy Star rating will be efficient and save cost on energy bills.

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EVAPORATOR COIL

Part of a split-system air conditioner or heat pump located indoors. The evaporator coil cools and dehumidifies the air by converting liquid refrigerant into a gas (or vice-versa). A blower moter, typically in a furnace, then moves air over the coil to either heat or cool your home.

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FAN COIL

An indoor component of an air conditioner or heat pump system, used in place of a furnace and evaporator coil, to provide change the refrigerant from a gas to a liquid (or vice-versa) and blow air over the coil to cool or heat your home.

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HSPF

The Heating Seasonal Performance Factor is a measure of the heating efficiency of a heat pump. The higher the HSPF number, the more efficiently the heat pump heats your home.

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HVAC

Term used for Heating, Ventilation, and Air Conditioning

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HEAT EXCHANGER

The part of a furnace that transfers heat to nearby air.

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HEAT PUMP

A product that works just like an air conditioner in cooling mode; however, in heating mode, the refrigerant flow is reversed and heat is extrated from the outside air too heat your home.

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HORIZONTAL FLOW

A type of furnace, installed on its “side”, that draws in air from one side, heats it and sends the warm air out the other side. Most often used for installations in attics or crawl spaces

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HUMIDIFIER

A piece of equipment that adds water vapor to heated air as it moves out of the furnace. This adds necessary moisture to protect your furnishings and reduce static electricity.

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HYBRID HEAT

Hybrid Heat systems deliver exceptional performance by using a heating source that provides the most energy-efficient comfort during moderate heating conditions.

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INDOOR COIL

see Evaporator Coil

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LOAD ESTIMATE

A series of studies performed to determine the heating or cooling requirements of your home. An energy load analysis uses information such as the square footage of your home, window or door areas, insulation quality and local climate to determine the heating and cooling capacity needed by your furnace, heat pump or air conditioner. When referring to heating, this is often known as a Heat Loss Analysis, since a home’s heating requirements are determined by the amount of heat lost through the roof, entry ways and walls.

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LOW BOY

Low Boy is a type of furnace configuration in which the furnace is lower in height and occupies more floor space.

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MERV

The Minimum Efficiency Reporting Value is the standard comparison of the efficiency of an air filter. The MERV scale ranges from 1 (least efficient) to 16 (most efficient), and measures a filter’s ability remove particles from 3 to 10 microns in size.

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MATCHED SYSTEM

A heating and cooling system comprised of products that have been certified to perform at promised comfort and efficiency levels when used together, and used according to design and engineering specifications.

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NON-THERMAL PLASMA (COLD PLASMA)

Plasma in its simplest form is oppositely charged hydrogen and oxygen ions, also called bi-polar ionization. These naturally occurring ions are artificially produced when a sufficiently high voltage is applied to a sharp point. The plasma, when produced and injected into a moving air stream, breaks down gases to harmless compounds prevalent in the atmosphere such as oxygen, nitrogen, water vapor and carbon dioxide.

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OPERATING COST

The day-to-day cost of running your home comfort equipment, based on energy use.

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OUTDOOR COIL

see Condenser Coil

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PAYBACK ANALYSIS

Overall measure of the efficiency and value of your home comfort system. By combining your purchase price and ongoing operating costs, a payback analysis determines the number of years required before monthly energy savings offset the purchase price.

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PURON REFRIGERANT

Puron® Refrigerant is an environmentally sound refrigerant designed not to harm the earth’s ozone layer. Federal law requires that all manufacturers phase out ozone depleting refrigerants in the next few years. Puron Refrigerant is approved by the US Environmental Protection Agency as a replacement from Freon 22*.

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QUIETECH

QuieTech™ is a noise reduction system that provides comfortable heat while generating very little noise in the process.

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R-22 REFRIGERANT

R-22 is a single component HCFC refrigerant with low ozone depletion potential. It has long been used in a variety of air-conditioning and refrigeration applications in a variety of markets. Production of R-22 will cease in 2015 per the Montreal Protocol.

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RECIPROCATING COMPRESSOR

A type of compressor used in air conditioners that compresses refrigerant by using a type of “piston” action.

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RECLAIMING

Returning used refrigerant to the manufacturer for disposal or reuse.

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RECYCLING

Removing, cleaning and reusing refrigerant.

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REFRIGERANT LINES

Two copper lines that connect the Condenser (Outdoor) Coil to the Evaporator (Indoor) Coil.

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RIELLO BURNER

A burner assembly within your oil furnace. This burner provides a cleaner, higher quality combustion of heating oil to increase energy efficiency.

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SEER

The Seasonal Energy Efficiency Ratio is a measure of the cooling efficiency of your air conditioner or heat pump. The higher the SEER number, the more efficient the system is at converting electricity into cooling power.

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SCROLL COMPRESSOR

A specially designed compressor that works in a circular motion vs. an up and down piston action.

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SETBACK THERMOSTAT

A state-of-the-art electronic thermostat with a built-in memory that can be programmed for different temperature settings at different times of the day.

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SINGLE PACKAGE PRODUCT

One outdoor unit that contains both a heating and a cooling system.

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SMARTRECOVERY

Smart Recovery starts the system in advance to be sure that each zone reaches your selected temperature setting at the scheduled time.

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SPLIT SYSTEM

Refers to an air conditioner or heat pump that has components in two locations. Usually, one part of the system is located inside (evaporator coil) and the other is located outside your home (condenser coil).

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THERMIDISTAT

The Thermidistat™ Control monitors temperatures both inside and outside, as well as indoor humidity and adjusts system operation to maintain the temperature and humidity levels set by the homeowner.

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THERMOSTAT

Unit that monitors and controls your HVAC system products.

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THERMOSTATIC EXPANSION VALVE

A thermostatic expansion valve (TXV) is precision device used to meter the flow of liquid refrigerant entering the evaporator at a rate that matches the amount of refrigerant being boiled off in the evaporator.

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TON

A unit of measure for cooling capacity. One ton = 12,000 BTUs per hour.

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TOTAL HOME COMFORT SYSTEM

The ultimate solution to providing you with consistent, customized home comfort, despite the ever-changing weather.

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TRUESENSE DIRTY FILTER DETECTION

TrueSense™ dirty filter detection reminds you when it’s time to change your media filter.

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TWO STAGE COMPRESSOR

Two Stage Compressors are capable of two levels of operation, a low stage and a high stage. Properly sized equipment will operate 80% of the time in low stage, enhancing efficiency and comfort with lower humidity levels and quieter operation. It’s like getting two air conditioners or heat pumps in one system.

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UL

UL is an objective, non-profit organization that tests and rates electrical products for public safety.

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UPFLOW

A type of furnace that draws cool air from the bottom and blows the warmed air out the top into the duct work. This type of furnace is usually installed in a basement or an out-of-the-way closet.

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VENTILATOR

A ventilator captures heating or cooling energy from stale indoor air and transfers it to fresh incoming air.

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ZONING

A way to increase your home comfort and energy efficiency by controlling when and where heating and cooling occurs in a home. Programmable thermostats are used to control operating times of the equipment. Dampers are used to direct air flow to certain parts or “zones” of the home.

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Keith Banks
Keith Banks
1726104506
I recently had the pleasure of working with Ryan and the team of Top Flight Heating & Air, and couldn't be more impressed. From start to finish, their team demonstrated professionalism, expertise, and genuine commitment to customer satisfaction. Highly recommend.Keith
Ann Marie Morris
Ann Marie Morris
1725392203
They were on- time, explained what they were doing & did a great job. Would definitely recommend them. Excellent Service!!
Bryson Ezell
Bryson Ezell
1725041346
Great customer service from first phone call to payment. Thank you Isaiah!
Tara Rumer
Tara Rumer
1724960759
We have had all amazing experiences with Top Flight Heating and Air. Nothing but good to say about them. They are always quick to come out and handle our issues quickly every time.
george donahue
george donahue
1724860439
Absolutely top notch. Technician found problem, explained what had to be done in detail. Exceptionally polite and courteous. If your looking for down to earth people, this is the place. No hassle whatsoever.
Earl Dunnock
Earl Dunnock
1724850667
Arrived on time, very thorough!
ROBERT BANKS
ROBERT BANKS
1724850591
Theresa Roche
Theresa Roche
1724543015
Great service with friendly, professional service providers
P West
P West
1724444878
Tyler and Joseph came by today to do some follow-up work. They were on schedule and on time. They did a great job and I very much appreciate the work they did. Now my house is ready for encapsulation. Once the encapsulation is complete, and with my new AC/Heat system, both will add some great value and comfort to my home. Thanks TFH&A!
Betty Ann Dawson
Betty Ann Dawson
1724358933
The guys were great!
noland Hazzard
noland Hazzard
1724336529
Wendy Carmean
Wendy Carmean
1724273762
This was my first time using Top Flight Heating & Air service and I will say they are wonderful! I called to schedule and they were able to schedule me quickly. I received a courtesy text when the technician was on his way which was very convenient. The technician Isaiah, was very professional and knowledgeable! He not only diagnosed my issue, but also fixed my issue. Thank you Isaiah for making this experience a pleasant one!!
larry ell
larry ell
1724257829
Top Flight Heating and Air did quality work for us, and we now use them for twice a year Maintenance Plan. They have great techs in our experience. Ryan runs a tight ship and is hands on w customers. Recommended
Michael Weal
Michael Weal
1724245967
Great to deal with. Easy to set up appointments. Always on time and they know what they are doing. I had them replace my entire HVAC system and all of the maintenance check ups.
T D
T D
1724170836
Very quick from estimate to install for our complete heat pump replacement. Follow up complimentary service has been easy to schedule.
Donald Dukes
Donald Dukes
1723931957
Prompt and knowledgeable
Tom Farinelli
Tom Farinelli
1723915726
Tech showed up on time and explained what he would do and at the reviewed his findings with me.
Dave Francis
Dave Francis
1723910488
Top Flight installed a new Heat Pump/AC system at my home quickly and efficiently. Everything works the way it should.
John Gulick
John Gulick
1723909426
I moved from a disappointing service company to Top Flight 4 months ago and they operate like a service company should, office staff attentive, scheduling easy, so far no cancellations, service techs good.
John Swidrak
John Swidrak
1723656768
It was refreshing to find a local business that is both professional and customer service focused. Staff are very personable and get the job done quickly. No hard up-sell tricks during the service call... something that seems to be the norm with many other companies who force their service personel to try to generate extra income. We were impressed enough to switch all of our HVAC service contracts to Top Flight.
M M
M M
1723645362
Ryan was very helpful and explained the problem to us. He was very polite and answered our questions.
p “Patricia” weath1
p “Patricia” weath1
1723644657
Isaiah Barnes was Professional, Knowledgeable & Kind. Joe, Isaiah's assistant is also of great character. I trust both of these folks completely. So grateful to have found Top Flight. They will continue to have my business as long as I am in the area.
Robert Herman
Robert Herman
1723643458
Shout out to Top Flight Heating and Air conditioning. Sunday we had no air conditioning and by Tuesday morning we were up and running. Michael and Ryan were very professional and on time. Love the quick response and communication with us, text and emails.Supporting Local! Would highly recommend.
james shockley
james shockley
1723641357
Top notch very cordial very politeIsaiah was great
Laura beasley
Laura beasley
1723556387
Courteous office staff helped get a tech out to our home as quick as possible. Tech was knowledgeable, friendly and efficient. Have already referred them to two of our friends for service!
Kathy Board
Kathy Board
1723552756
We love the Split unit. Customer service is very good.
Edris Kalibala
Edris Kalibala
1723485558
Roger Berwanger
Roger Berwanger
1723230745
AWESOME REPAIR JOB BY Michael. We signed up for the annual maintenance plan too.
Erin Misasi
Erin Misasi
1723124347
The crew came out, assessed the problem and corrected it within minutes. They were kind and professional. Highly recommend.
Diana Erney
Diana Erney
1723041243
Top Flight has well trained technicians that care about you as a customer, listen to your concerns and try their best to solve the problem. We have to give special kudos to Isaiah because he is so conscientious, respectful, and proud of the work he does!
Karl Haller
Karl Haller
1723038259
Ryan did great job in explaining job to be done, and Isiah did great job on installation.
Steve Koehler
Steve Koehler
1723037951
We had an issue that I believe was created by our previous service company, name starting with H. In that Top Flight had recently did a heater check up, they came to my home on a Sunday (when we were away) fixed the issue and did not charge us!!! Their actions saved our home from freezing pipes and that's why I'd give them 10 stars if I could.
Paul Santomauro
Paul Santomauro
1723036318
Cape Flooring
Cape Flooring
1722867418
Top Flight not only provides quality work, they communicate promptly, provide outstanding customer assistance, and consistently meet the expectations they set. We couldn't recommend them more and it feels great to support a locally owned community business.
beth bittner
beth bittner
1722759803
IM JUST ME
IM JUST ME
1722569205
Reliable, affordable, and on point! Had issues with my air conditioning for years, after spending thousands with multiple other companies, I found Top Flight! One visit and everything was working perfectly! The only company I'll trust with my heating and A/C needs! Highly recommended!Thank you for superb service!Michelle Phillips
Ron Marra
Ron Marra
1722539276
This company is great and has great reviews i haven't had any problems with them however 1 very big tip do not deal with these company's that have no reviews because they have so many bad reviews that they won't list any at all i got ripped off twice by these company's that come in an hour and so on, so i stuck with this company and very satisfied.
J Indrisano
J Indrisano
1722535712
I am so pleased to have chosen Top Flight Heating and Air to service my HVAC system. They are easy to schedule; communicate frequently the day of the visit and provide superior service!
Betty Lowman
Betty Lowman
1722532823
Isaiah was great!Professional and answered all of my questions. He explained how things worked, advising me of the condition of my equipment and took photos of the unit and conditions found then explained everything. I would certainly recommend this company and Isaiah without any hesitation...
Glenn Williams
Glenn Williams
1722529588
Excellent service
Chris Derchin
Chris Derchin
1722471412
First service by Isaiah was outstanding, he took time to explain what he was going to service before & after he was finished. I was promptly contacted next day by Christian to set up follow up Appt. Now I understand why they have 5 stars on the Google reviews.
Don Disharoon
Don Disharoon
1722454064
Hopefully the problem can be resolved asap! Very good explanation of the problem and very professional!
grk
grk
1722444171
Responsive, professional, knowledgeable
Adam Kindl
Adam Kindl
1722380126
Great experience. Ryan and his staff are very professional. I love the fact that they offer monthly payments instead of one lump sum per year. Their newsletters are great. The receptionist's professionalism is second to none. Everyone that I have talked to and dealt with is extremely knowledgable.
Karin Adkins
Karin Adkins
1722265569
Thanks for quick response to our need to replace a flooded condensate pump! Appreciate Isaiah’s ‘can do’ attitude …you guys are great!👍🏻
HydroZen Waterscapes
HydroZen Waterscapes
1722196971
Top Flight will be our go to for all things HVAC moving forward. We have tried several local companies and only Top Flight delivered as promised. We will always recommend them any can not say enough good things about them.
Brian Shannon
Brian Shannon
1722097539
Sheri Deeb
Sheri Deeb
1722091506
Tiffany Clark
Tiffany Clark
1721954565
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